RETURN POLICY


For the G-Model Shoulder Rest we offer a 14 day money-back guarantee;
And a one-time size exchange as courtesy.

If a product arrives damaged or defective, please contact shop.gioraschmidt@gmail.com within 5 business days of date of delivery in order to request a replacement item.
SHOP@gioraschmidt will undergo the necessary steps to determine if the item is defective, should be repaired, replaced or if in fact it is the natural wear and tear of the product.

In the event that any product purchased from our website does not meet your expectations, you may request an exchange or refund. All refunds will be applied to the original form of payment, excluding shipping costs, within 5-7 business days from the date of return.

All exchanges are dependent on existing stock. Items must be in their original packaging, in as-new condition. Customers are financially responsible for shipping the item back to GS HQ for the return or exchange. Please use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as gioraschmidt.com is not responsible for packages lost in transit.

*Please note: We reserve the right to final approval on all returns.